Universal Motors Agencies (UMA) is one of the first and most prestigious General Motors dealers in the Middle East.
The ultimate goal of founding UMA was to reach the vision of “Customer for Life” by focusing on delivering the best services to the customers and the continuous thrive to achieve their maximum satisfaction, therefore, UMA kept following the highest global standards and basic values set by GM for its dealers, also by adapting the best operational plans keeping the customer as its first priority through the following:
¨Continuous thrive to exceed customer expectations on all fronts with no exceptions.
¨Adapting and implementing the highest global standards related to the business.
¨Focus on customer contact points and the customer experience to make it as pleasant as possible.
UMA was the product of the merger in 1977 of two of GM’s first dealers in Saudi, Arabian Motors & Engineering Company (Ameco-Zahid) a GM’s Dealer since 1946 and General Machinery Agencies (GMA) a GM dealer since 1957.
Ever since the coalition between the two companies started 17 years ago, UMA has witnessed unparalleled record success and achievements, , the coalition company started with 5 showrooms and 450 dedicated employees working for the brand. Year over year Universal Motors Agencies (UMA) has been reaching heights of success in Customer Service and also expanding their GMC and Chevrolet brand showroom network across the Kingdom.
In 2013 Universal Motors Agencies (UMA) has reached to a successfully operating 22 showrooms across the Kingdom with more than 2,200 employees working for the organization. UMA with same spirit and dedication is meeting market challenges and constantly increasing their operational network and deployment of employees around the Kingdom.